Refund and Returns Policy

Overview

Our refund and return policy is valid for 30 days. If 30 days have passed since you received your item, we are unable to offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Don't quite like your item? Don't worry, we have a hassle-free return policy. Returns must be made within 30 days. Please contact our after-sales team to indicate the item(s) you wish to return and why, ensuring that the item is still in its original packaging and shows no signs of wear/damage.
 We also do not accept returns on any accessories. Any merchandise returned in an unsaleable condition and does not comply with our returns policy will not be refunded and may be returned at the customer's expense.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and automatically be applied to your credit card or original method of payment, within a certain amount of 1-3 business days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take 1-3 business days before your refund is officially posted.
Next, contact your bank. There is often 1-3 business days before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Lulusmoney
39 S State St， Chicago, IL 60603 United States
+1 (773) 310 9481
Shipping Returns

To return your product, you should mail your product to: 
Lulusmoney
39 S State St， Chicago, IL 60603 United States
+1 (773) 310 9481

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.